Frequently asked questions

About the RTI Dashboard

All answered gathered here for you.

Can I connect my current IT-system with the RTI Dashboard?

Yes. With the use of an API-token you can connect your IT-system easily with our RTI dashboard. Via the API you can create shipments, see balance and stock and update in an instant. This way you avoid administrative errors and duplication of work.

How many users can use the RTI Dashboard and how many users can I register?

As many as you need! You pay us per item per transaction. The number of users does not matter.

How long will the on boarding for the RTI Dashboard take?

You are up and ready to go within 5 minutes! As a company you can register now and immediately start with manual input. Within half an hour you know all the ins & outs and are up and running. Linking the RTI Dashboard via API is completely dependent on your own organization.

Is there also a manual available for the RTI Dashboard?

It's that simple, you don't need a manual. Can't figure it out? Feel free to contact us.

What languages does the RTI Dashboard support?

Dutch, German, French, English, Spanish, Portuguese, Danish, Swedish, Russian, Polish and Italian. Missing a language? Do let us know!

Does the RTI Dashboard also have a support department?

Do you have any more questions that are not in the FAQ? For customer questions, please contact and/or +31-(0)15 887 86 42 and for WhatsApp with +31-(0)624709336

About working within the RTI Dashboard

All answered gathered here for you.

My business relation is not (yet) registered on the RTI Dashboard?

If a business relation doesn’t use the RTI Dashboard, you will receive the message "This organization is not yet registered on RTI Blockchain." You will be given the option to send this customer an invitation via mail to join the RTI Dashboard.

Am I able to work with the RTI Dashboard if my business relation does not?

If you want to start right away, you can create a temporary / dummy location. With this you can then do your own administration. Your business relation can later 'register on the platform and easily take over that temporary location to coordinate your administration together.

What if my business relation does not want to connect to the RTI Dashboard?

We very much doubt that, but it is possible to create a relation manually and take it under your own management in order to do the administration anyway. When you invite an organization to participate in the platform, it will initially receive a free viewing function of what you have sent and collected.

Can I immediately notify someone in my chain of transactions and interim updates?

Yes, that's possible. Our CC function enables a viewing function for selected parties on the item defined in CC. Think of receipts, shipments or both. The CC functionality works exactly the same as with Carbon Copy (CC) e-mail. You can define the CC rules per relation. This way you can link an item type to the correct pooler for instance. But also inform invoice debtors for instance. By way of example: for trade relation X you set CHEP as CC for CHEP pallets and/or CC Retail for dolly's. This way CHEP and/or CC Retail is immediately informed of the shipment.

About RTI's and items

All answered gathered here for you.

Can I add my own item description?

Yes, isn’t that great? The system contains a list of items, each with a unique number; the RTID. At ‘item name’ you can add your own name, number or coding, so that it matches with your own systems.

I don't see my item in the RTID list, now what?

Via the dashboard “Stock” you can submit a request to add an RTI. Or contact us and we will implement it as soon as possible.

How can I adjust my item stock?

You can via “mutations“. Here you can make your correction (negative or positive) to change your item stock.

Can I see where my RTIs are?

Where are they now? Via the menu “balance” you can see exactly how many items / packaging you have and where they are.

As a Pooler, do I get to see where my RTIs are?

It is possible for your customers to give you as a pooler viewing rights on certain items. But also as supplier to a sub supplier. This means that you can see exactly how many of your items are in stock there at any time. How convenient is that?

About transactions and shipments

All answered gathered here for you.

How do I manage transactions with my supplier(s)?

Very easily! You will receive a notification of the incoming shipment via the dashboard. You can check this and then correct or accept it. This can be done manually or via a link with your existing systems.

Until when can I adjust a transaction?

After a shipment is marked "complete" for 30 days, RTI Blockchain bills the shipment. The shipment can’t be changed after this. If you still want to correct the shipment, than convert it to a new shipment with a link to the changed shipment. This way you can always correct it for your administration. But, a printed invoice in your administration can also no longer be deleted, right?!

My shipment is incorrect, now what?

Don’t panic! It is possible to correct a shipment. By doing so you immediately keep the relevant party and any CC-relation informed.

My shipment remains on ‘disputed’, now what?

This means that a shipment has been corrected. The changes must be approved by the relevant party or by you, or rejected again and returned to your business relation.

Get in contact

Your message has been submitted.
We will get back to you within 24-48 hours.
Oops! Something went wrong.

Want to reach us directly?

Reach our team by email, or drop
by at our office.

Follow us on Social Media